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Frequently asked questions

If you have a question, it is very likely another traveller has asked us already. Have a look at the answers provided to some of our clients most frequently asked questions. You can also contact your representative or our team from Customer Service if needed.

Everything you need to know while on the go

Travelling often comes with its load of unforeseen and unexpected situations. It is perfectly normal to have questions or need a few pieces of advice at some point. Read the questions and answers below, but don’t hesitate to reach out to your representative if you could not find the answer to your question.

Eligibility and Coverage

Options and Discounts

Multi-Trip Annual plans

Trip Cancellation and Interruption Insurance / Baggage Insurance

Group travel Insurance

You can’t find the answer to your question? Contact your representative or our customer service.

Emergency medical assistance

A bilingual team available 24 / 7,
anywhere around the world!

E.U. and Canada:

1 844 820-6588

Elsewhere:

001 888 820-6588

Collect:

001 819 377-2241

Emergency medical assistance

A bilingual team available 24 / 7,
anywhere around the world!

E.U. and Canada:

1 844 820-6588

Elsewhere:

001 888 820-6588

Collect:

001 819 377-2241

Request a call back

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